About Marg Satya Jeevan

Marg Satya Jeevan is a registered brand and trademark of Hodalzo Services Private Limited. It is a Hindi publishing entity focused on spiritual books and resources in various print and digital formats.

Legal Information:

• Brand Name: Marg Satya Jeevan
• GSTIN: 09AAGCH8563A1ZJ
• Registered Address: G2-54, Neelgiri Enclave, Vrindavan Yojna, Lucknow, UP – 226025

Website Policies for eCommerce and Payment Gateway

In compliance with Indian laws and the requirements of all leading payment gateway providers, Marg Satya Jeevan has implemented the following key website policies:

1. Privacy Policy

We are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information.

Information We Collect:

• Name, email address, phone number
• Address, PIN code
• Age
• Payment information (e.g., debit/credit card details)

We use this data to fulfill orders, improve our services, and maintain secure transactions.

Cookies:
We may use cookies to personalize your browsing experience.

Third-Party Links:
Our site may contain links to external websites. We are not responsible for their privacy practices.

Data Security:
We take adequate steps to secure your data but cannot guarantee absolute protection due to the nature of the internet.

For users under 18:
Use of the website should be under the supervision of a parent or legal guardian.

Policy Updates:
We may update our Privacy Policy from time to time. Please review it periodically.

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2. Return & Refund Policy

No Cash on Delivery (COD):
All purchases must be prepaid.

Product Availability:
If a product is unavailable after purchase, our team will notify you. Customers may opt to cancel and receive a refund.

Refund Process:

• Refunds are issued to the original payment method within 7–10 business days.
• Timelines depend on banks and payment gateways:
  • Debit/Credit/Net Banking: 2–4 business days
  • UPI: 2–4 business days
• Discounted/sale items are non-refundable.

Return Conditions:

• Return requests must be initiated within 7 days of delivery.
• Returned items must be unused and in good condition.

Replacements:
We offer replacements for damaged or faulty items. If not available, customers may select an item of equal value.

Non-Refundable Items:
Used, damaged, or discounted items cannot be returned or exchanged.

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3. Shipping & Delivery Policy

Shipping Charges:
Shipping charges are not refundable. Return shipping must be prepaid and insured by the customer.

Delivery Timelines:

• Same-Day Delivery: ₹450
• One-Day Delivery: ₹250
• Two-Day Delivery: ₹150
• Standard/No-Rush Delivery: Free (Delivery in 3–7 days)

We are not responsible for any damage or loss during transit.

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4. Terms and Conditions

By using our website, you agree to comply with our terms. These include:

• Using the website for lawful purposes only
• Providing accurate billing and account information
• Not using the site to transmit malware, false information, or infringe on intellectual property
• Acknowledging that we may update or change our policies at any time

We reserve the right to cancel orders and modify services without prior notice.

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5. Governing Law

All transactions and interactions are governed by the laws of India. Disputes, if any, shall be subject to the jurisdiction of Lucknow, Uttar Pradesh.