Privacy Policy

Introduction

The term “Company” individually and collectively refers to Marg Satya Jeevan. The terms “You” /”Your” / “Yourself” refer to the Users.

This Privacy Policy is an electronic record in the form of an electronic contract formed under the Information Technology Act, 2000 and the rules made thereunder. It does not require any physical, electronic, or digital signature.

This Privacy Policy is a legally binding document between You and the Company. By using our website, you indicate that you understand, agree, and consent to this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not use this website.

User Information

To avail of certain services on our website, users are required to provide certain information for the registration process, namely:

  • Your name
  • Email address
  • Mobile or Phone Number
  • Age
  • PIN code
  • Credit card or debit card details
  • Password

All required information is service-dependent, and we may use the above-mentioned user information to maintain, protect, and improve our services.

Cookies

To improve the responsiveness of the sites for our users, we may use “cookies” or similar electronic tools to collect information. Cookies assign each visitor a unique number to understand the user’s individual interests.

Links to Other Sites

Our policy discloses the privacy practices for our own website only. Our site provides links to other websites that are beyond our control. We shall not be responsible for your use of such sites.

Information Sharing

We do not share sensitive personal information with any third party without obtaining the prior consent of the user, except in the following limited circumstances:

  • When it is required by law or by any court or governmental agency.
  • We may share information within our group companies and officers and employees for the purpose of processing personal information on our behalf.

Underage Users

If you are under the age of eighteen (18) years, you may use this website only with the involvement and supervision of a parent or legal guardian.

Information Security

We take appropriate security measures to protect against unauthorized access, alteration, disclosure, or destruction of data. However, no security system is impenetrable.

Changes to this Privacy Policy

Marg Satya Jeevan reserves the right to modify this privacy policy at any time. If we make material changes to this policy, we will notify you here or by means of a notice on our homepage.

For any queries or support, contact us at enquirymsj@gmail.com or call us at +919696110134.


Return and Refund Policy

No Cash on Delivery

Marg Satya Jeevan does not offer cash on delivery.

Product Availability

Products not available for dispatch are generally not listed on https://margsatyajeevan.com for sale. However, in some cases, products may not be available for immediate dispatch. Our customer support team shall notify customers of such instances. Customers have the option to wait or cancel the order. In case of cancellation, the following refund rules shall apply:

Refund Process

We take 7-10 business days to complete your refund request. The refund amount will be credited to the same account used for payment. Refunds cannot be made to any other bank account or credit/debit card.

Refunds are dependent on external agencies such as banks, payment gateways, and external couriers. The timeline for refunds is as follows:

  • Debit card/Credit card/Net Banking: 2-4 business days from the refund initiation date
  • UPI Transfer: 2-4 business days from the refund initiation date

Only regular-priced items may be refunded. Sale or discounted items are non-refundable. Once your refund is processed, we will inform you via the email ID used for making the purchase.

Non-Refundable Items

Some items are non-refundable and non-exchangeable. These include damaged and used items.

Return Conditions

  • The return process must be initiated within 7 days from the date of delivery.
  • The book should be in good condition without any physical damage.
  • The book should not be used.

Replacement

A replacement will be provided for damaged or faulty books. If the same book is not available in stock, you can select another item of the same value. We will bear the shipping charges.

Contact Information

For all communications regarding refunds or returns, please reach out to Marg Satya Jeevan at +919696110134 during regular working hours (Monday-Saturday, 9 AM to

Marg Satya Jeevan is a brand Unit of Hodalzo Services Private Limited

Registered Office Hodalzo Services Private Limited

G2-54, Neelgiri Enclave, Vrindavan Yojna, Lucknow,
UP – 226025

GSTIN: 09AAGCH8563A1ZJ

Email: enquirymsj@gmail.com

Phone: 9696110134

Hours: Mon-Fri 9:00 AM – 5:00 PM

We aim to ensure customer satisfaction. If you have any queries, please contact us at enquirymsj@gmail.com


Shipping Policy

Shipping

Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to the product during shipment. Shipping and handling charges are not refundable.

Delivery Timeline

Express delivery for same day; standard delivery (non-rush) within a maximum of 7 days.

Min & Max (3-7days).

Shipping SpeedCharge Per Item: PartnersCharge Per Item: 
Same-Day (One Day) DeliveryN.A.₹450
One-Day DeliveryFree₹250
Two-Day DeliveryFree150
No-Rush DeliveryFreeFree
Standard Delivery**FreeFree

For any queries or support, contact us at enquirymsj@gmail.com or call us at +919696110134.


Terms and Conditions

Welcome to our store. By using this website, you agree to comply with and be bound by the following terms and conditions. These Terms of Service apply to all users of the site.

General Conditions

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence. You may not use our products for any illegal or unauthorized purpose.

Accuracy, Completeness, and Timeliness of Information

We are not responsible if information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only.

Products

Certain products may be available exclusively online. These products may have limited quantities and are subject to return or exchange only according to our Return Policy.

Accuracy of Billing and Account Information

We reserve the right to refuse any order you place with us. You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store.

Third-Party Links and Content

We may provide links to third-party websites for your convenience. We are not responsible for the content on these third-party sites.

Personal Information

Your submission of personal information through the store is governed by our Privacy Policy.

Prohibited Uses

You are prohibited from using the site or its content for any unlawful purpose, to solicit others to perform unlawful acts, to violate any laws, to infringe on our intellectual property, to harass or discriminate, to submit false information, to upload viruses, or to interfere with the security features of the Service.

Disclaimer of Warranties; Limitation of Liability

We do not guarantee that your use of our service will be uninterrupted, timely, secure, or error-free. Your use of the service is at your sole risk. The service and all products delivered to you through the service are provided ‘as is’ and ‘as available’.

Governing Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of India.

Changes to Terms of Service

We reserve the right to update, change, or replace any part of these Terms of Service by posting updates to our website. It is your responsibility to check this page periodically for changes.

For any queries or support, contact us at enquirymsj@gmail.com or call us at +919696110134.